Terms and Conditions

1.General

2. Formation of Contract

3. eCatering services

4. Charges

5. Terms of Payment

6. Customer’s Obligations

7. Cancellation/Revision Policy

8. Refund Policy

9. Limitation of Liability

10. Arbitration

11. Force Majeure

12. Waiver

The right power and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers and remedies provided by law. No delay in exercising, or no exercising IRCTC of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy.

13. Conditions for issuance and usage of coupon

Contact Us:

For any further queries please contact us by calling our 24-hour Customer care at 1323.It is clarified that, by placing an order(s) through eCatering services, a customer unconditionally and fully accepts all above terms and conditions of eCatering services.

Terms and Conditions for Pantry Car Booking

1.General

  • “Charges payable for the eCatering services shall be as applicable for the chosen/selected meal items for pre-order by the customer for delivery at the selected trains. The charges are inclusive of applicable GST and other government taxes and packing charges “.
  • 5. Terms of Payment

    6. Customer’s Obligations

    7. Cancellation/Revision Policy

    South Zone

    South Central Zone

    North Zone