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Group Orders
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Account
Frequently Asked Questions (FAQs)
1) What is eCatering?
2) How Can I book meals through website?
3) How Can I book meals through phone?
4) Where Can I find nutritional information of the menu items?
5) How can I book meal through the Mobile Application?
6) How is the confirmation of the Booking done?
7) I have e-ticket, can I use eCatering?
8) I am travelling in Shatabdi Express, can I book meal through eCatering?
9) My ticket is not confirmed and is wait listed, can I book the meal through eCatering?
10) I have booked 5 tickets against one PNR, out of which only 03 tickets are confirmed and 02 tickets remained wait listed after preparation of chart? Will I get the meals, which I have booked through eCatering?
11) Which meal can I Book through eCatering?
12) Is there any minimum booking amount below which an order will not be accepted?
13) My train is reaching Agra at 2330 hrs, can I get meal through eCatering?
14) Will I get booked meal, if my train gets delayed?
15) What are the Terms Conditions?
16) How will I make payment for meal booked?
17) What is Delivery Code?
18) How do I know, when the booking of meal is confirmed?
19) Whom do I contact, if my meal is not delivered?
20) How can I cancel my order?
21) When will I get the refund?
22) HOW CAN REGISTER COMPLAINT?