What is eCatering?
eCatering service has been started by IRCTC exclusively for passengers travelling in trains where they can book preferred meal through following modes
How Can I book meals through website?
Any passenger having valid reservation ticket can book the meal through website. The process of booking is as under:
How Can I book meals through phone?
Passenger may book meals by calling number 1323 for waitlisted as well as confirmed ticket. The booking shall be made by the call center executive.
Where Can I find nutritional information of the menu items?
How can I book meal through the Mobile Application?
The Food on track App is available on IOS and Android. Please download the Mobile App Food on Track from the Google Play Store or App Store.
How is the confirmation of the Booking done?
On completion of transaction, SMS and email shall be generated and sent to the customer as well as the service provider. The SMS and email shall have the details of the order.The SMS content to passenger shall have a Delivery Code which will be used for verification by the service provider on the mobile application at the time of delivery of meal.
I have e-ticket, can I use eCatering?
Yes, this facility can be availed by passengers having valid reservation ticket either e-ticket Or ticket taken from reservation window.
I am travelling in Shatabdi Express, can I book meal through eCatering?
Yes, this facility can be availed by passengers of all trains (including Rajdhani/Shatabdi etc) originating, stopping, terminating at any stations where services are available.
My ticket is not confirmed and is wait listed, can I book the meal through eCatering?
Yes, passengers with wait listed ticket can book meal through eCatering on phone and SMS as mentioned above. However, the delivery can only be done when your waitlisted ticket is confirmed at the time of chart preparation.
I have booked 5 tickets against one PNR, out of which only 03 tickets are confirmed and 02 tickets remained wait listed after preparation of chart? Will I get the meals, which I have booked through eCatering?
Yes, Partially confirmed tickets shall be treated as confirmed and food booking shall remain valid, unless cancelled by the passenger.
Which meal can I Book through eCatering?
The rates along with meal are already available on website with specification. Passengers may choose the meal as per need and choice.
Is there any minimum booking amount below which an order will not be accepted?
Some Vendors have specified a minimum booking amount. This amount varies from vendor to vendor and location to location
My train is reaching Agra at 2330 hrs, can I get meal through eCatering?
No, Currently the services are available from 0600 hrs to 2200 hrs
Will I get booked meal, if my train gets delayed?
Yes, the train shall be monitored and food will be delivered if the train reaches the delivery station within service timing; i.e. between 0600-2200 hrs. However, the passenger, if he so desires, can cancel the meal as per the terms and conditions. But in case a train is running late, and reaches the meal delivery station beyond the service time; the delivery of meal is not guaranteed by IRCTC. In such case, if food is not delivered to passenger, full refund (in case of
prepaid) shall be made after deducting bank charges
What are the Terms Conditions?
The terms conditions are available on website.
How will I make payment for meal booked?
Payment options available for making a booking are as under:-
How do I know, when the booking of meal is confirmed?
On completion of transaction, SMS and email shall be generated and sent to the customer as well as the service provider. The SMS and email shall have the details of the order. The SMS content to passenger shall have a Delivery Code which
will be used for verification by the service provider on the mobile application at the time of delivery of meal.
Whom do I contact, if my meal is not delivered?
Passengers may lodge a complaint on the eCatering portal within 05 days from date of delivery using email id and phone no. (as user id and password) used during booking of meals.
How can I cancel my order?
eCatering orders generally can be booked and cancelled from time of booking train ticket to 02 hours prior to the actual arrival time of the train. In certain cases vendors have opted to serve meals with a shorter intimation i.e meals can
be booked within 02 hrs of train reaching a station, also. In such cases orders can be cancelled within 05 minutes from time of placing orders, online.
When will I get the refund?
The process of refund shall take at least 3 days time from the date of cancellation excluding the date of cancellation.
HOW CAN REGISTER COMPLAINT?
Customer can register complaint through feedback and it should be done within 5 days of delivery date using email id and phone no. (as user id and password) used during booking of meals.