What is e-catering?

e-catering service has been started by IRCTC exclusively for passengers travelling in trains where they can book preferred meal through following modes
  • On-line, the website address is www.ecatering.irctc.co.in
  • Through mobile app, 'food on track' which can be downloaded on Android/IOS phones.
  • By making a call on 1323.

How Can I book meals through website?

Any passenger having valid reservation ticket can book the meal through website. The process of booking is as under: -
  • On the homepage www.ecatering.irctc.co.in, enter the PNR no. Stations list shall appear/display in drop down menu. If search is made by train name or station name, the system will seek your PNR for verification purposes before confirming the booking.
  • On selecting the station at which meal is to be delivered, vendor menu will open along with item prices.
  • Select the vendor and then select the meals to be booked. Prices of meal will be displayed alongside.
  • On placing the order, the passenger will be required to select the mode of payment i.e. Cash on Delivery or prepaid (online payment).Thereafter, confirmation of booking is to be made.

How Can I book meals through phone?

Passenger may book meals by calling number 1323 for waitlisted as well as confirmed ticket. The booking shall be made by the call center executive

How can I book meal through the Mobile Application?

The Food on track App is available on IOS and Android. Please download the Mobile App Food on Track from the Google Play Store or App Store.

How is the confirmation of the Booking done?

On completion of transaction, SMS and email shall be generated and sent to the customer as well as the service provider. The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP (One Time Password) which will be used for verification by the service provider on the mobile application at the time of delivery of meal.

I have e-ticket, can I use e-catering?

Yes, this facility can be availed by passengers having valid reservation ticket either e-ticket Or ticket taken from reservation window.

I am travelling in Shatabdi Express, can I book meal through e-catering?

Yes, this facility can be availed by passengers of all trains (including Rajdhani/Shatabdi etc) originating, stopping, terminating at any stations where services are available.

My ticket is not confirmed and is wait listed, can I book the meal through e-catering?

Yes, passengers with wait listed ticket can book meal through e-catering on phone and SMS as mentioned above.However, the delivery can only be done when your waitlisted ticket is confirmed at the time of chart preparation.

I have booked 5 tickets against one PNR, out of which only 03 tickets are confirmed and 02 tickets remained wait listed after preparation of chart? Will I get the meals, which I have booked through e-catering?

Yes, Partially confirmed tickets shall be treated as confirmed and food booking shall remain valid, unless cancelled by the passenger.

Which meal can I Book through e-catering?

The rates along with meal are already available on website with specification. Passengers may choose the meal as per need and choice.

Is there any minimum booking amount below which an order will not be accepted?

Some Vendors have specified a minimum booking amount. This amount varies from vendor to vendor and location to location.

My train is reaching Agra at 2330 hrs, can I get meal through e-catering?

Yes, Currently the services are available from 0600 hrs to 2200 hrs

Will I get booked meal, if my train gets delayed?

Yes, the train shall be monitored and food will be delivered if the train reaches the delivery station within service timing; i.e. between 0600-2200 hrs. However, the passenger, if he so desires, can cancel the meal as per the terms and conditions.But in case a train is running late, and reaches the meal delivery station beyond the service time; the delivery of meal is not guaranteed by IRCTC. In such case, if food is not delivered to passenger, full refund (in case of prepaid) shall be made after deducting bank charges

What are the Terms & Conditions?

The terms & conditions are available on website.

How will I make payment for meal booked?

Payment options available for making a booking are as under:-
  • Website:- Prepaid & Cash on Delivery (COD)
  • Mobile App:- Prepaid & Cash on Delivery (COD)
  • On Call:-Cash on Delivery (COD)

What is OTP?

OTP stands for One Time password. This will be unique password which shall be communicated to the passenger who has confirmed meal booking. The passenger shall need to enter the correct OTP in the mobile application of delivery boy for verification purpose.

How do I know, when the booking of meal is confirmed?

On completion of transaction, SMS and email shall be generated and sent to the customer as well as the service provider. The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP (One Time Password) which will be used for verification by the service provider on the mobile application at the time of delivery of meal.

Whom do I contact, if my meal is not delivered?

Passengers may lodge a complaint on the e-Catering portal within 05 days from date of delivery using email id and phone no. (as user id and password) used during booking of meals.

How can I cancel my order?

e-Catering orders generally can be booked and cancelled from time of booking train ticket to 02 hours prior to the actual arrival time of the train. In certain cases vendors have opted to serve meals with a shorter intimation i.e meals can be booked within 02 hrs of train reaching a station, also. In such cases orders can be cancelled within 05 minutes from time of placing orders, online.

When will I get the refund?

The process of refund shall take at least 3 days time from the date of cancellation excluding the date of cancellation.

HOW CAN REGISTER COMPLAINT?

Customer can register complaint through feedback and it should be done within 5 days of delivery date using email id and phone no. (as user id and password) used during booking of meals.